Terms & Conditions
Welcome to Petcare Hub! These Terms and Conditions ("Terms") govern your access to and use of our website, Petcare Hub (the "Site"), and the purchase and sale of products offered through our platform. By accessing or using our Site, you agree to comply with and be bound by these Terms. Please read them carefully before making any transactions.
Acceptance of Terms
By using our Site, you affirm that you are at least 18 years old and capable of entering into a legally binding agreement. If you do not agree to these Terms, you may not access or use our services.
Account Registration
- To make purchases on our Site, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process.
- You are responsible for maintaining the confidentiality of your account login information, including your username and password, and for all activities that occur under your account.
- You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
Product Information and Availability
- We strive to provide accurate descriptions, images, and pricing of products on our Site. However, we do not guarantee that all information is error-free, complete, or current. Product availability and prices are subject to change without notice.
- All product prices are listed in Sri Lankan Rupees (LKR) and include applicable taxes unless otherwise stated.
Orders and Payments
- By placing an order on Petcare Hub, you are making an offer to purchase the selected products under these Terms.
- We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to reasons such as product unavailability, errors in pricing or product information, suspected fraudulent activity, or violation of these Terms.
- You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including product costs, taxes, and shipping fees.
- Payments are securely processed through trusted third-party payment gateways. We do not store your full payment card details.
Shipping and Delivery
- We will make reasonable efforts to ensure timely shipping and delivery of your orders. However, delivery times are estimates and may vary based on your location, product availability, and unforeseen circumstances.
- We are not responsible for delays, damages, or losses incurred during shipping by third-party delivery services.
- Risk of loss and title for items purchased from Petcare Hub pass to you upon our delivery to the carrier.
Refund Policy
At PetCareHub.lk, we aim to ensure high-quality products and customer satisfaction. Please read our return and refund policy carefully
Intellectual Property
- All content on the Petcare Hub Site, including text, graphics, logos, images, product designs, and software, is our property or the property of our licensors and is protected by Sri Lankan and international intellectual property laws.
- You may not use, reproduce, distribute, modify, or create derivative works of any content from our Site without our prior written consent.
Prohibited Uses
You agree not to use the Site for any unlawful or prohibited activities, including:
- Engaging in any fraudulent or deceptive practices.
- Attempting to gain unauthorized access to our systems or user accounts.
- Interfering with the proper functioning of the Site.
- Uploading or transmitting any malicious code, viruses, or harmful data.
- Collecting or harvesting any personally identifiable information from the Site without consent.
Disclaimer of Warranties
- The Site and all products and services offered are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.
- We do not warrant that the Site will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
Limitation of Liability
- To the fullest extent permitted by applicable law, Petcare Hub, its directors, employees, affiliates, or agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Site or products purchased through the Site.
- In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing the Site or for products purchased through the Site.
Indemnification
You agree to indemnify, defend, and hold harmless Petcare Hub, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.
Governing Law and Dispute Resolution
- These Terms shall be governed by and construed in accordance with the laws of Sri Lanka.
- Any disputes arising out of or relating to these Terms or your use of the Site shall be resolved through amicable negotiations. If a resolution cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the courts of Sri Lanka.
Amendments to Terms
We reserve the right to modify, update, or replace these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
- 369/2E, Pinthaliya Road, Kadawatha, Sri Lanka
- inquary@petcarehub.lk
- +94 77 773 8714