Privacy Policy
This Privacy Policy describes how Petcare Hub ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our e-commerce website, Petcare Hub (the "Site"). By accessing and using our Site, you agree to the practices described in this policy.
Information We Collect
When you visit our Site, we may collect the following types of information:
- Browsing Information: This includes your IP address, browser type, device information, and details about your interaction with the Site. This data is collected automatically through cookies and similar tracking technologies.
- Personal Information: This includes your name, email address, phone number, shipping address, billing address, and other details you provide during registration, checkout, or when contacting customer support.
- Payment Information: We collect payment and billing details, which are securely processed by trusted third-party payment gateways. We do not store your full payment card details on our servers.
- Order Information: Details related to your purchases, such as products ordered, order history, and transaction details.
How We Use Your Information
We use the information we collect for various purposes, including:
- Order Fulfillment: To process and fulfill your orders, including shipping, delivery, and managing returns and refunds.
- Customer Support: To communicate with you about your purchases, respond to your inquiries, and provide customer service.
- Personalization: To personalize your shopping experience, recommend relevant products, and offer promotions tailored to your interests.
- Website Improvement: To analyze website usage, improve our website's functionality, products, and services.
- Security and Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, and abuse of our Site.
- Legal Compliance: To comply with applicable Sri Lankan laws and regulations, including data protection laws such as the Personal Data Protection Act (PDPA) [7] (expected late 2026).
Information Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your Personal Information to third parties without your explicit consent, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products. These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety, and the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred to the acquiring entity.
Data Security
We implement industry-standard security measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand your preferences. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Site.
Your Rights
In accordance with Sri Lankan data protection laws, you may have the right to:
- Access the Personal Information we hold about you.
- Request correction of inaccurate or incomplete Personal Information.
- Request the deletion of your Personal Information, subject to legal obligations.
- Object to the processing of your Personal Information.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any revisions on this page with an updated "Effective Date." We encourage you to review this policy regularly to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
- 369/2E, Pinthaliya Road, Kadawatha, Sri Lanka
- inquary@petcarehub.lk
- +94 77 773 8714