Refund Policy
Thank you for shopping at Petcare Hub! We are committed to providing you with the best products and shopping experience. If you are not entirely satisfied with your purchase, we're here to help.
Returns
- We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.
- To initiate a return, please contact our customer support team at [Insert Contact Email Address] with your order details. We will provide you with instructions on how and where to send your package.
- Please note that items sent back to us without first requesting a return will not be accepted.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (e.g., 10-15 business days).
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Exchanges
- If you wish to exchange an item for a different size, color, or a different product, please contact us within 7 days of receiving your order. We will guide you through the exchange process.
Non-Returnable Items
The following items are generally non-returnable and non-refundable:
- Perishable goods (e.g., certain pet foods, treats with short expiry dates).
- Personalized or custom-made items.
- Hazardous materials, flammable liquids, or gases.
- Pet medicines (due to health and safety regulations).
- Sale items or gift cards.
Damaged or Defective Items
- You will be responsible for paying for your own shipping costs for returning your item, unless the return is a result of our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid return shipping label.
Return Shipping
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and arrange for a replacement or refund as appropriate.
Processing Time
- Refunds and exchanges are typically processed within 10-15 business days after we receive your returned item. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
- 369/2E, pinthaliya road, Kadawatha
- inquary@petcarehub.lk
- 0777738714